Consumer discussion board Whirlpool has been littered with 78 pages of mostly critical discussion about Publicity Monster with marriage celebrant Marie Kouroulisis going a step further. According to a recent article by the Sydney Morning Herald. Kouroulisis was due to appear before the Victorian Civil and Administrative Tribunal yesterday and told Fairfax Media Publicity Monster not only didn’t deliver the promised results but had also been “harassing me with countless phone calls” demanding payment.
Customers complain Publicity Monster’s money-back guarantee is non-existent – and that the company covers itself with unreasonable and buried terms and conditions. Recently the NSW Consumer, Trader and Tenancy Tribunal seemed to agree, awarding Muscle Health Centre, in an action undefended by Publicity Monster, a refund of $2095.10.
The Sydney Morning Herald goes on to say that in NSW alone 28 claims have been lodged against the company in the past two years in the Consumer, Trader and Tenancy Tribunal, while a further 6 have been lodged in the Victorian Civil and Administrative Tribunal.